Customer Support & Help Desk
How Can We Help You?
Our dedicated support team is here to assist with any questions about tracking symptoms, medication regimens, subscription billing, or account management.
Submit a Support Ticket
Fill out the form below. Notifications are delivered directly to our support engineering desk at [email protected].
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Direct Email Support
Prefer to email us directly? Send your questions or screenshots directly to our support desk:
⏱️ Average Response Time: Under 24–48 hours
🌐 Monday – Friday: 9:00 AM – 6:00 PM EST
Quick Troubleshooting Guides
Restoring In-App Subscriptions
If you reinstalled the app or upgraded your phone, go to Settings > Upgrade and tap Restore Purchases.
Generating Clinical PDF for Your Doctor
Open the app > Settings > Export Data > choose your date interval > tap Export Clinical PDF.
Account & Data Deletion
To permanently erase all local and cloud health records, see our Data Deletion Guide.