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HealthChrono Symptom Tracker
Data Sovereignty & Privacy

Account & Data Deletion

HealthChrono provides complete data ownership. You have the permanent right to delete your account, purge all symptom logs, and erase your cloud records at any time.

1

In-App Instant Account Deletion (Recommended)

The fastest and most direct method to erase all data is directly inside the HealthChrono mobile application:

  1. Open the HealthChrono mobile app on your iPhone or Android device.
  2. Tap the Settings tab in the bottom navigation bar.
  3. Select Data Management.
  4. Scroll to the bottom of the screen and tap Delete Account & All Data.
  5. Confirm the prompt. Your local database is wiped clean, and an automated purge signal is transmitted to erase your cloud account records immediately.
2

Web & Email Deletion Request

If you have uninstalled the application or no longer have access to your mobile device, our support team can manually process your deletion request:

Email Our Data Protection Team:

Send an email from the address registered with your account to:

[email protected]

Subject line: Account and Data Deletion Request
Include your registered email address and confirmation that you wish to permanently purge all data.

Alternatively, you can submit our Support Ticket Form selecting the category "Account / Data Deletion Request".

What Data Is Erased vs. Retained?

✕ Permanently Destroyed

  • All symptom logs, pain ratings, and trigger notes
  • All medication names, prescriptions, and reminder logs
  • All generated clinical PDF summaries and history
  • Account profile identifiers, authentication tokens, and user ID
  • Local SQLite / MMKV on-device encrypted storage

i Data Retained for Legal Compliance

  • Anonymized financial transaction records (required for legal and tax accounting by Apple / Google)
  • Non-identifiable server access logs (automatically rotated and deleted after 90 days)

⚠️ Notice Regarding In-App Subscriptions

Deleting your HealthChrono account does not automatically cancel active paid subscriptions processed by Apple or Google. Under Apple and Google store guidelines, users must cancel recurring subscriptions directly in their device settings:

  • Apple iOS: Open device Settings > Tap your Apple ID name > Subscriptions > Select HealthChrono > Cancel Subscription.
  • Google Android: Open Google Play Store > Tap Profile > Payments & Subscriptions > Subscriptions > Select HealthChrono > Cancel.